Most recent call approximately 58 mins to be answered. “I’ve found the PIP enquiry line has to be the worst one for me. Whilst the Universal Credit Helpline and the Jobcentre Plus for ESA change of circumstances line were both appalling, the PIP Enquiry Line on 08 seemed to attract the most negative comments. We wanted to know which one was providing the worst service, so we could look at that one first. We asked readers to tell us about their experience of calling DWP helplines. What readers have told us about calling 08 If your call is in any way complex you may talk to a chatbot and then be put on hold endlessly whilst waiting to speak to a real person. One risk is that chatbots will answer your call to the PIP Enquiry Line quickly, but will be able to respond only to the simplest queries. Here at Benefits and Work we’re concerned that the introduction of computer software may lead to a worse service, whilst allowing the DWP to claim that calls are now being answered much more quickly. In February 2002, the DWP told claimants that they ‘ should not be concerned if they hear a “human like” voice when they contact us’ because the DWP are introducing ‘Conversational Platform’ software to answer some phone queries. Why we are asking about the PIP Enquiry LineĬall waiting times on the vast majority of DWP phone lines have been terrible for a very long time. If you got an answer, was it from a human or was it an Artificial Intelligence chatbot?.How long did you wait for an answer, if you got one at all?. Which day, and what time of day, did you call?. Please use the comments section below to keep other readers updated on what kind of service is being provided right now and what they can expect when they call. Tell our readers what happened when you called the PIP Enquiry Line on 08.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |